You may register with your e-mail address to receive information about these promotions. For questions about an order already placed, e-mail us at [email protected]; call 800-845-0005 seven days a week, 7a.m. We’re sorry, but American Girl gift cards cannot be redeemed for any of our pre-paid special events or toward the deposit for an American Girl birthday package (Deluxe, Group, and Private parties).
Special offers and discounts cannot be applied to previous purchases. Promotional or sale items are available while supplies last. Pre-paid special events and deposits must be paid with a debit or credit card.
If you choose to register, we recommend you print your registration page to use for future reference and note your email and password in a secure location.
You can change your account information by clicking on Login/Register.
You will normally receive an initial e-mail within five minutes of placing your order, although during busy periods, e-mail confirmations may be delayed.
Sending personal information, especially your payment information, in an e-mail is not safe or secure and should not be done. We suggest you print this screen for future reference.
If you need to place an order and cannot access the American Girl website, please call our toll-free number at 800-845-0005 7a.m. To receive a confirmation of your order, you must include your e-mail address in the checkout process and check the e-mail confirmation box.
For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted.
We encrypt your credit card number and personal information using Verisign’s Secure Server ID, which enables secure communications. We accept Master Card, American Express, Visa, Discover/Novus, merchandise credits, and American Girl gift cards. We do not accept money orders, cash, or checks for orders placed online.